Advertising
June 22, 2011
By Rachel Lamb
NEW YORK - Customer satisfaction and enabling employees to help a brand deliver customer experience is what drives everything else in a company, according to a panel at the Forrester Customer Experience Forum 2011.
{"ct":"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","iv":"41789bda2f39935ea554842646f9842e","s":"073f8f3971b2e0f3"}
Share your thoughts. Click here