Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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kz2pxnUiRi+LvIzGIg\/Dge\/0X50SCsTJ4WVskvzcz6BIw55Ru7OT52Npca2WHQMKVb5gEQ94zd0zEZim3HQ6Gkxnk+PJAP15GtSTiGEm+E4EHUW8EaxPfcaBT\/HZ7aMhote2xrzxp8UNc\/bJfue9IreL3Gd3kCL4U1DYxyE8STOBWyGvWyivVYDzMeV6EhoUaLlP53Qa3Qg34Iy35uaTcm31XsqjWG+sGooMc6\/L9NfUr7WXLoEIXfPwcen6Vt3rXdxw+cZgUy3aiojk0elmLHjrZFWLcBS335AewihsyoLZeq8Cxge+UXuWWRcRzjy9DDBgoqUAmqyDtWdttgFrknMuj9gIjv3EHbAo8BIRi5VI7eK48Uk\/m0dZJlCWSCeNyVC0FtugSdhjRbnCCZ\/ZX4Iz9Kk+vBWv1zBVTaiIo+we2Q5tqtfPxEYNEXrwB1BmcFO7KgAqee56XclLedUM+TWqgen7Elzz35V9jbEWitEKn9wD15D4OrDiynCfrR9lya2jPMOad12ECm2yKhUrAqjPWJaTLlbU5+kfxHbTKEBdwqd2oZ\/RMpLZyymkgtDxL9IU6dDwkLGT4sO5z8wppq0mbIQcrNqQIGakO3XWkEB8Nk437LQ0V3EIR3YGpysmGKVmO2esM3CiE2F1mUkj429ZuJ1B9JTOMtgd7IlLuX5LAjWZvUswmdOwHj\/ZK7WcTU6ykZEvL3u9L6cOF9iMaYVe\/mtiyAIHuyzpKGj7B9LbncLO0IKDcA7dDv3cQQxEhw4L3NPD\/GBnwFHihUGEJNtAwkJgPdJz8oYN49acgQQjIFNN11lKbC3J\/J82T8rhyRPScm+x911FSE6Y9wjd8S40y0UeEENVok27E2pY\/RNOqV83QV\/XfTt4OMTPOw4mG8LxPLATp+KfYkH3E6O05DodHPsvWDPrEJJlhtlQkxvmR4I5oU\/huSBl34hm2UtdTfzYELrUfa9ths4mtNeEwER9Q99n2f664EWFfz2bMRIbNkuODSK\/aWN1x\/vEsQqH85YxCEUIYlM5dE3SjRbN9zB0agNEuwyCqLymdhxR1ZTIXGe61urSDuJdbyFpEiDWQWdscWzXgEwa0JiOq8350RDBs\/Pl+7CoLdaaZmFsVZhxpE8W\/SOoo\/p4AhULJFB5I0nm1\/WMY7dc4MJdGhcsManN5BkWIPshv6rGvjxH92k3UFaIkG9clz84FjEF2H7fFEfAaWSibYRHbwLrnHTrfotKzSkKs6ADPONThQscUabuhLj3ciNIXmP5kPvPU8UPvWIsmIM+nBA0+RTkdXUepMTVOPSsBOC+wpQrAydYAAy1N433aWj4\/qemGob5IHV34p7c9+y3p\/TwJ828lQBXvaPsvEktyXqAsX39\/He+7HYSudg8xAeF2wo1RXE9XtfNWbJAFRN\/FOBJm0G+GtTkXsLsN9nwIKExVK\/AqKGUQKE8yr4R5j0RpxNu7ah9lSCd59eHQ0399UuQCS1G0fYiMa6ZtGNF+50hyKDUXequO1oUj0rtNzHUznCKE0EvH+MNmBrACZ+4hv9cqfTMYOs+ceVl+QWY43iqhOI+IJL5pBT5tl5hqy+uBM79Zc7P\/midoyMopTvxbwNmGQFLqs28HepMSfJ0gTn6IfS8+74Eeq0RSoZXu6LxeT8n2mVf0AOVvzeh1U0CKzwrLafa70FFldDuulDXxb5quT1TYHke7CKBCP8XCxOZVqkjLrsTDQDZAwruU6C7I40+g+fKqmKQ7V1f6vLaHsyNoUA9O1icnFUNK65iC4Hw83RH+CPZ0q7d1WPRwiF5ekWGbzh5NR2jUG3ei05hES6nEvKuWeXW\/F+FwJa1u4L+bMjkukmj1k2Ia4ZzkO9BBEMwqDmZ08UG2mspvpkH3jTFHXv8zcvCQ6GWfOrQBWZ+Mi0L\/QlEVOvZPfqwaMAJHb5uXlNk38HojauzflaB4F17WYM6AMTQhvtp8uOlQCj7wMvvqDNh2saN9UmPk1tLxNmO7wBzr1YwGylYfKLfeoVOEjJIrdsH8iysII0gX0ofshQ7wDEJFzVtBWiOJ5TTmrzDTvM74R6+aABz3UZwNxl3\/0KOQ0MsMRLIGrkAsC1Qb60+Rl73D+b244+oq3isl3fkzpKCmMZJQ1l6Oohq9iozUPyCstxDx\/SBnGQVyThcEy7+ON98P77r1U1syPnCqjZEPoaQ+bZ5Eb4yrtvpr5HAtDqqhrK9bl9lDjzKQUr5cr2ePGG9dpY+RTpUzC00u7Jau3vUQ\/utgMcYV63SvrDLbwI+0vKWEAPxeRnKG6a3zalTe\/WsaN3pmASU2lXJeBB3vSOdPietOaCjkGi1A6YvMR257WBYL4OFbHn\/gDnZCXOPX5MVlQM\/I3YF5pPx5pbCyg\/HYaVr7tG1JOb34852MnA8ue6Vr8\/7HFrTsqfBbVllsCvizjWTCibKtXOCauQcxsQrwaPUJld4C2KLJ83vgspDHhvr1qzYkixUPMq4AptJBfG+H90VcabA6SKJYYssrQjYZXODPqBJFpc4v8hA28zZMCm1w4Gagrmv61tbUpq3QvHsZjeswb1gHBufxmdIIrPOtGUMUcjbNt6o+FyI\/0ih+tGBWxnhwOTiWXi1jQ1NscK4Ykjvmtx8aEQrjjrGqC1qNnn86MXpZPmOH66qBWyRVA21w16U96K0clwn5nnTPEApOWgD\/qz33LTn0kmIKVaH1SlvCoCR6No9z1W4QSzX+8LdcbSVvqemmQrRsFHRJJkbGNOpCW16SmF4yJAHmQ7GA\/S5jurjsR6RCzQmOynpIzaN6keMrJR9JVqvYuCtCJEhS1boOry7fpbmms84zcvlihpcUN8B8ZuPmdbxPr6CiKZ+O8Pjw4GE7zpOdouFGPYE9XDFPvrMKt3NKtLKeI5QfFv+j1ye6MtiAoUk16Y5+BDNF9Ju65JCIH4BY406y8UVwIGz\/oml7DqNCIniav0MDVZlA99hfyZbT9PnlOCoPiVce3B8ScCa0kD1GBTmny8eOcbjYXYb6DH82mg5\/S+DWtasX13\/UL0XFVGcLkwUVQvy\/bXGLMlOoB3U\/5e0fqFs3z+pM52nDibOw5186JgcY\/NYKQ\/fWfrKHeTdgbC5Leq6r+lKJJyVQm5iuoAQIz56zPZGKYZld76F4mdYTlGGGjdQYtr3Ga6K1NbWbwWiWmVsyLLz6Tnzjy0BjJmwMvGeOtzQZmDejRWGZg3hJzWdN\/nofUqPF0T6t7Z1RBYxti2\/ws3ySoIefTBk3haQ+9a2IRKQR29MC3aE6XrCHoFptkwB1mW7d8o5jTqxwbG32+qe5uf5yCw1c6GdtFRap2DfOtpDiR33+Auw6bUAGjVQ==","iv":"2343cbb9da5a0fe0050195b2215b3a50","s":"efa6842d9a9765ea"}
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